Terms Of Service
If you are not satisfied with any item, initiate a return within 7 days of receipt for a free replacement or store credit. Complete the return form on the back of the packing slip included with your order. Refunds are issued within 72 hours of receiving the return.
If you are not satisfied with your artwork from Franco Ori Art, standard in stock items may be returned or exchanged within 14 days of first delivery attempt. The artwork must be in original condition; we do not accept refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any custom commissioned artworks (any items that we do not usually keep in stock or that have to be custom made.). We are confident that you will be thrilled with your artwork; however, if the item is not to your liking or specifications, we feel that 14 days is enough time to evaluate your purchase.
Custom made or specially ordered pieces are created especially for, and based on, the exact requirements of each individual client and therefore may not be returned or exchanged.
To refund an in stock item, you must first speak with your art consultant at Franco Ori Art to obtain a return authorization number. Without a return authorization number, the item will be shipped back to the sender. Your return package should include the item, along with any packaging and documents that came with it.- For originals – Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our address at contact page. Please note that Franco Ori Art cannot be responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us.
Once the item is received, our quality assurance department will inspect the merchandise. After the item is verified, we will issue a refund in the same way payment was made. Please allow up to seven business days upon our receipt of the returned item for this process to take place.
How Can I Return a Product?
To initiate a return, simply send an email with your order number to firstname.lastname@example.org and we’ll get you a return label and schedule a pickup.
Frequently asked Questions
All images are HD and render perfectly to the chosen dimensions.
The Franco Ori studio is located in Modena Italy where Franco creates all the original work. There is also a printing location for prints and other items located in the U.S. This ensures fast delivery and customer service!
Stretched canvas prints are made by wrapping museum quality canvas paper around a solid wood frame. All canvas prints are covered with a premium protective coating that provides for a lifetime of rich colors.
Shipping to the USA is 14.99 for standard shipping if the canvas print is 24 x 36 inches or smaller. Rush shipping for small canvas prints is 24.99. For large canvas prints over 24 x 36 inches, the price for Fedex Ground is 29.98. For rush shipments on large canvases the price is 39.98. For shipments to Canada Fedex International Ground is 19.99 while rush shipping is 29.99. All shipping prices are flat rate by product type - there is no additional shipping fee for more than 1 of the same product.
Orders are printed the same day as ordered and depending on print type are completed and shipped in the next 4-5 business days.
Custom sized orders are almost always printed the same days as ordered and shipped out the very next business day.
Typically for orders within the U.S., it takes 3-5 business days for processing and shipping. This means that if all goes as planned, you should have your artwork in your hands within a week!
After your order is processed and shipped out, we will follow up with an email that has a tracking information link attached. Just click that link and you’ll be able to follow your packages journey.
Creating an account is simple. Just hit the “Join the Club” button and follow the instructions from there!
Making an account will ensure you receive all the special deals, announcements, and content F. ORI art has to offer. Plus, all of your information will be saved making your next visit to the site a quick and smooth process!
First things first...try and reset your password with the email you used to create the account. If that doesn’t work, contact our customer service team and someone will get back to you within 24 hours.
We accept all major credit/debit cards and paypal. If you’d like to call in an order over the phone, we can make that work as well just let us know!
If you decide that you’d like to cancel a payment, just let us know within 24 hours so we can make sure your package doesn’t get shipped.
Placing an order is easy! Just create an account, or hit the “Checkout as Guest” button!
Once an order ships, you’ll receive a confirmation email with your tracking number
Franco Ori Art ships worldwide. We want people all around the world to experience F.ORI Artwork, so just type in your location and a shipping cost will automatically be calculated!
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